Comments on: Cutover! http://area42.mwbrooks.com/index.php/2009/12/cutover Watch for IFOs Wed, 18 Jan 2012 03:33:00 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Kurt Stieber http://area42.mwbrooks.com/index.php/2009/12/cutover/comment-page-1#comment-3293 Kurt Stieber Thu, 31 Dec 2009 06:59:54 +0000 http://area42.mwbrooks.com/?p=685#comment-3293 . I also find it convenient because they are also a domain registry so I can easily use them to buy my domains. Although many experts suggest you should always keep your domain registration separate from your hosting service because if your host should suddenly vanish, it is only a simple matter of moving your site to a different host. If your host controls your domain, this can be a major problem. Always keep control of your domain in your own hands, but you probably already knew that.Another web host I use is Bluehost which is very good, can't remember the last time my site was down. They are very popular with around a million sites and my only concern is that they may become too popular and their services will be spread too thin. However, I have had very few problems with them and you can always reach their support.I also have a site with Ken Evoy's SBI (Site Build It), but I created that one mainly to get access to the enormous resources connected with SBI. It is slightly more expensive than . I also find it convenient because they are also a domain registry so I can easily use them to buy my domains. Although many experts suggest you should always keep your domain registration separate from your hosting service because if your host should suddenly vanish, it is only a simple matter of moving your site to a different host. If your host controls your domain, this can be a major problem. Always keep control of your domain in your own hands, but you probably already knew that.Another web host I use is Bluehost which is very good, can’t remember the last time my site was down. They are very popular with around a million sites and my only concern is that they may become too popular and their services will be spread too thin. However, I have had very few problems with them and you can always reach their support.I also have a site with Ken Evoy’s SBI (Site Build It), but I created that one mainly to get access to the enormous resources connected with SBI. It is slightly more expensive than

]]> By: Smithy http://area42.mwbrooks.com/index.php/2009/12/cutover/comment-page-1#comment-3254 Smithy Thu, 24 Dec 2009 15:37:29 +0000 http://area42.mwbrooks.com/?p=685#comment-3254 Awesome blog, and blog post. I found a hidden gem of a hosting site....I get Unmetered, and unlimited bandwidth for a measly $12 a year..... Awesome blog, and blog post. I found a hidden gem of a hosting site….I get Unmetered, and unlimited bandwidth for a measly $12 a year…..

]]> By: marcus http://area42.mwbrooks.com/index.php/2009/12/cutover/comment-page-1#comment-3127 marcus Thu, 03 Dec 2009 02:51:18 +0000 http://area42.mwbrooks.com/?p=685#comment-3127 I did <em>not</em> have a self-managed VPS account. Who told you that? I had a shared account with limited admin access, and no way to "tweak" the mail server. In fact, while refusing to correct the mail server issue, your admin suggested I pay extra for a VPS account so that I could fix it myself. You will never convince me it didn't need fixing. When two thirds of my bandwidth usage is recorded as "sent email" that I did not send (spam bounces, according to your admins), then there is something wrong with your server configuration. Since I had a shared account, if it was wrong for me, I'm sure it's wrong for all your other shared hosting customers. But that doesn't seem to bother you. I would have appreciated hearing what you say about bandwidth overages from the admins who handled my trouble ticket. I had previously been told that exceeding my bandwidth limit would cause my site to be suspended, and the only way to prevent that was to buy extra bandwidth ahead of time. If that was wrong, then you guys need to get your stories straight. My comment about introductory offers was not about you, but other services I investigated while shopping. That's one for you, you've stuck to the price I signed up for. I did mention you have special offers for certain aspects of your shared hosting, but that's only because your website says "special offer" in bold red text next to those rows. I've often wondered, if it's always there, what makes the offer special? Finally, for the sake of your present and future clients, I want to thank you for the amount of concern you've finally shown me, now that I've changed providers. You really didn't have to. There aren't that many people reading this. I did not have a self-managed VPS account. Who told you that? I had a shared account with limited admin access, and no way to “tweak” the mail server. In fact, while refusing to correct the mail server issue, your admin suggested I pay extra for a VPS account so that I could fix it myself.

You will never convince me it didn’t need fixing. When two thirds of my bandwidth usage is recorded as “sent email” that I did not send (spam bounces, according to your admins), then there is something wrong with your server configuration. Since I had a shared account, if it was wrong for me, I’m sure it’s wrong for all your other shared hosting customers. But that doesn’t seem to bother you.

I would have appreciated hearing what you say about bandwidth overages from the admins who handled my trouble ticket. I had previously been told that exceeding my bandwidth limit would cause my site to be suspended, and the only way to prevent that was to buy extra bandwidth ahead of time. If that was wrong, then you guys need to get your stories straight.

My comment about introductory offers was not about you, but other services I investigated while shopping. That’s one for you, you’ve stuck to the price I signed up for. I did mention you have special offers for certain aspects of your shared hosting, but that’s only because your website says “special offer” in bold red text next to those rows. I’ve often wondered, if it’s always there, what makes the offer special?

Finally, for the sake of your present and future clients, I want to thank you for the amount of concern you’ve finally shown me, now that I’ve changed providers. You really didn’t have to. There aren’t that many people reading this.

]]> By: Tech Support http://area42.mwbrooks.com/index.php/2009/12/cutover/comment-page-1#comment-3120 Tech Support Wed, 02 Dec 2009 07:52:55 +0000 http://area42.mwbrooks.com/?p=685#comment-3120 We are sorry about the problems you had, however what you experienced has nothing to do with us. The DirectAdmin control panel comes with it's own preinstalled services, including the EXIM mail service. Many of these things are configurable and can be tweaked to your specification. By the way, DirectAdmin is in many ways way better than Cpanel, especially the stability and the memory footprint. We do offer Cpanel but not publicly because of the cons outweighing the pros for it's use. Had you asked about it you could have had the Cpanel control panel. As for the bandwidth stats, we have never, ever, billed anyone for any bandwidth overages, regardless of how much they use, so you could have simply ignored your bandwidth utilization stats. Additionally, the service you had with us was a self-managed VPS with DirectAdmin as a control panel. Even though it was a self-managed VPS our admins tried to help you alleviate the problem. And last but not least, we are all about honesty, we tell things as they are. Sometimes people don't like what they hear but it's all for the best. We never offer anything we can't provide, there are no introductory offers, you get exactly what was advertised and what you paid for. Could you please also comment on how was the actual service you paid for? Stability of the server and the control panel, the uptime of the server and network, the speed of the connection, etc...? We apologize for coming to comment on your blog but we felt it would be fair to all our present and future clients to lay out all the facts from both sides. Thanks. We are sorry about the problems you had, however what you experienced has nothing to do with us. The DirectAdmin control panel comes with it’s own preinstalled services, including the EXIM mail service. Many of these things are configurable and can be tweaked to your specification. By the way, DirectAdmin is in many ways way better than Cpanel, especially the stability and the memory footprint. We do offer Cpanel but not publicly because of the cons outweighing the pros for it’s use. Had you asked about it you could have had the Cpanel control panel.

As for the bandwidth stats, we have never, ever, billed anyone for any bandwidth overages, regardless of how much they use, so you could have simply ignored your bandwidth utilization stats. Additionally, the service you had with us was a self-managed VPS with DirectAdmin as a control panel. Even though it was a self-managed VPS our admins tried to help you alleviate the problem. And last but not least, we are all about honesty, we tell things as they are. Sometimes people don’t like what they hear but it’s all for the best. We never offer anything we can’t provide, there are no introductory offers, you get exactly what was advertised and what you paid for. Could you please also comment on how was the actual service you paid for? Stability of the server and the control panel, the uptime of the server and network, the speed of the connection, etc…?

We apologize for coming to comment on your blog but we felt it would be fair to all our present and future clients to lay out all the facts from both sides. Thanks.

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